Q.1 : Who are Patrons?
Ans. Customers of WINDS are known as WINDS Patrons. Specifically, any person who
does any shopping or uses any service through the WINDS ecosystem will be termed a
WINDS Patron.
Q.2 : Is it mandatory to use a referral code to become a WINDS Patron?
Ans. No, it is not mandatory.
Q.3 : Who can refer a Patron?
Ans. Patrons may be referred to WINDS by Crown Captains, Senior Captains or by other Patrons.
Q.4 : Can a WINDS Patron refer another Patron?
Ans. Yes. As WINDS Patrons, the more Patrons they refer to WINDS and encourage to make
purchases through WINDS, the more profit will they earn.
Q5 : If a WINDS Patron refers another Patron, what benefits will they get as a referring
Patron?
Ans. 10% of WINDS' Earnings through the shopping of a Referred Patron will be given to the
Referring Patron. If PATRON B signs up using PATRON A's referral code, PATRON A will earn
10% of WINDS' Earnings on all transactions done by PATRON B through the WINDS App. (For
instance, if PATRON B buys a laptop worth Rs. 1 lakh through the WINDS Partner, WINDS’
earning on the transaction will be 5% i.e. ₹ 5,000/- and PATRON A will get 10% of WINDS’
earning, i.e. ₹ 500/-).
Q6 : What is WRP?
Ans. WRP stands for WINDS Reward Points. Patrons get WRP on shopping at Nearby Partners
(registered WINDS Partners), Online Shopping sites, by buying Vouchers and using
utility bill payment options, through the WINDS App.
Q.7 : What is the minimum WRP a WINDS Patron needs to accumulate to participate in the
monthly lucky draw?
Ans. 5000 WRP make for a coupon which enables the Patron to enter the Lucky Draw.
Q.8 : Can the same person be the Patron/Partner, Crown Captain or Senior Captain of WINDS?
Ans. Yes. The same person can in fact, perform all these roles.
Q.9 : What does a Patron need to do to participate in the WINDS Lucky Draw?
Ans. Every Rupee spent on the WINDS App by a Patron will earn them 1 WRP (except Bill Pay
Utilities where fixed number of WRP are awarded as per spend slabs), they can collect more
and more WRP on regular purchases/transactions through WINDS; 5000 WRP make for a
coupon which enables the Patrons to enter 2 Draws - the MONTHLY REWARDS DRAW of
₹ 75 lakh every month exclusively for Patrons for which they qualify immediately with a
5000 WRP coupon and the MEGA BUMPER DRAW which will be held when the Patrons’
group size reaches 15 lakh qualifiers for whom there will be an additional ₹ 28 crore Mega
Draw where the first prize will be ₹ 2 crore with more than 2 lac prize winners. When the
group size increases to 30 lakh–45 lakh and goes up to 90 lakh Patrons, the Draw will go up
to more than ₹ 168 Crore with the first prize of ₹ 10 crore; there will be more than 12 lac
winners in that Draw.
Q.10 : If as a Patron I am able to accumulate only 4500 WRP in a month will I be able to
participate in the Lucky Draw and if not, then what will happen to my WRP?
Ans. There is no time limit for collecting WRP. In a situation like this where you haven't been able
to accumulate a minimum of 5000 WRP in a particular month, you need not get
disheartened. Whenever you manage to collect 500 more WRP, you will be eligible to
participate in the lucky draw. Also remember, after earning 5000 WRP, you will not only get
a chance to participate in the regular Monthly Lucky Draw but also an opportunity to
participate in the Mega Bumper Draw.
Q.11 : Does a Patron need to shop only with WINDS' Local Partners to get WRP?
Ans. No. Apart from these, they can also shop online through WINDS App or Website and access
multiple online brands/affiliates/utility bill payment options, avail gift vouchers of their
favourite brands and earn WRP through their transactions.
Q.12 : How soon will the WRP accumulated by me as a Patron get updated on the WINDS app?
Ans. WRP will update immediately. But it is also necessary to clarify here that if you have made
purchases through online shopping sites, then once your order is tracked, you will get
provisional WRP initially and within 60 to 90 days your WRP will be confirmed. Other than
on purchases made through online shopping sites, your WRP will be updated instantly.
Q.13 : As a WINDS Patron, do I get the same WRP wherever I shop with WINDS?
Ans. No, when you shop through online shopping sites, buy vouchers of your favourite brands,
or shop at nearby WINDS Partner outlets you get the same WRP i.e. 1 WRP for every 1 Rupee
spent. However, while using the Utility Bill Payment option through WINDS you will get a
fixed number of WRP depending upon the amount you have paid.
Q.14 : What do I need to do as a WINDS Patron to receive my money if I happen to win in the
Lucky Draw?
Ans. After you have won the prize it will reflect in the wallet option in your Customer App. You
will have to enter a withdrawal request and share as well as validate your bank account
details. Once you have completed this process, the said amount will be transferred to your
bank account.
Q.15 : How many people do I need to refer, to participate in the Lucky Draw as a Patron?
Ans. Referral is not mandatory to participate in the Lucky Draw. You can participate in the lucky
draw simply by accumulating a minimum of 5000 WRP. But if you refer more and more
friends, business associates or family members and they also shop through WINDS then you
will get 10% of the total income earned by WINDS on their purchases as a referral benefit.
Q.16 : Does WINDS have any customer support centre where all queries related to WINDS can
be resolved?
Ans. Yes, all 3 WINDS Apps have a Customer Support option through Chat. Apart from this, one can get all their queries resolved in regards to WINDS through:
Toll Free number- 1800 103 1032
or by sending an email at- support@winds.co.in.
